Kurt represents the HEALTHpac client community as a member of the Business Development team and is focused on findings additional ways for Eldorado to assist our clients in their daily business operations. Kurt has been with Eldorado for over 20 years and previously held operational management positions in multiple Third Party Administrators. Kurt is known for his client-focused approach, wide understanding of the healthcare industry and deep knowledge of Eldorado products and services and therefore is masterful at working with partners, clients and internal teams to deliver new solutions they keep our clients businesses at the competitive edge.
As Director, Yolanda leads the HEALTHpac Product Support team which is responsible for the delivery of all client and product initiatives. This team supports the creation of business specifications, triaging of customer issues, quality assurance for HEALTHpac product releases and overall account management. She acts as a mentor to her team members and acts as the primary liaison for several key accounts. She is also instrumental in the design and implementation of strategic initiatives to help improve the HEALTHpac product. Yolanda has been with Eldorado for over 15 years having previously been a customer service lead for a local Third Party Administrator. Yoli is a member of the senior leadership team.