As Director, Yolanda leads the HEALTHpac Product Support team which is responsible for the delivery of all client and product initiatives. This team supports the creation of business specifications, triaging of customer issues, quality assurance for HEALTHpac product releases and overall account management. She acts as a mentor to her team members and acts as the primary liaison for several key accounts. She is also instrumental in the design and implementation of strategic initiatives to help improve the HEALTHpac product. Yolanda has been with Eldorado for over 15 years having previously been a customer service lead for a local Third Party Administrator. Yoli is a member of the senior leadership team.