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A benefits administration company, recognized for its industry-leading expertise, superior customer service, and a desirable product suite.

Objective: To provide an integrated and modern platform that addressed all the client’s business requirements and ensured comprehensive functionality, low cost of ownership, and proven return on investment. It was crucial that this platform was up and running quickly.


  • Reviewed every aspect of the client’s current business flow and determined the best way to convert and set up the organization's product in HEALTHpac, meeting a timeline defined by the company's business needs
  • Conducted onsite training and followed it up with remote training sessions for the remaining modules and miscellaneous processes
  • Developed two custom imports for the client for both the claims and eligibility imports for historical data, which allows easy importation of clients data into the HEALTHpac system
    • Ensured a seamless system transition, along with the development of these imports within a short time frame
  • Modified client data where necessary and made it available within HEALTHpac by the go-live date, making the transition more efficient for ongoing business needs
  • Delivered a solution designed by a team that had rich experience of working with the system

Target Results


  • Ensured that the platform was ready to go live in a record-breaking time of three months
  • Provided the client with additional business process outsourcing (BPO) services and vendor solutions that were integrated with HEALTHpac, making the business more efficient and cost-effective
  • Added services such as inbound/outbound data file processing for claims and eligibility, including industry standard X12 files, custom imports, ID card extracts, cobra administration, and billing administration
  • Led to the client signing a contract with an integrated vendor for checks, explanation of benefits (EOB), and ID card fulfilment, which was done in-house previously