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OUR CLIENT

A back-office support organization for multiple third-party administrators, who needed an accelerated launch of platform, strategic ecosystem partners, and access to data.

Objective: Rapid delivery of enterprise-wide core administration system using modern architecture, which provided rapid ROI, scalability, and consumer engagement.

 

  • Applied enterprise-wide core administration
    • Accelerated delivery of the organization's core system using a componentized delivery approach
  • Initiated application hosting and support
    • Augmented staff by providing hosting and technical support for the Javelina® product
  • Delivered Javelina®-designed consumer engagement portals
    • Supported real-time integration of consumer-driven functions such as enrollment and claims status
  • Provided start-up consulting and business-specific training
    • Provided industry expertise to support start up and growth
    • Provided application training to employees

Target Results

 

  • Increased member acquisitions significantly through client operations
  • Improved client growth and retention through portal enablement
  • Improved human resource utilization