A mid-sized back office support organization for multiple Third Party Administrators supporting self-funded, multiple carriers and insured lines of business. The organization’s business model required an accelerated launch program, a strategic ecosystem partner and easy access to data in order to produce actionable analytics insights. In addition, The client was challenged with lack of domain as well as technical expertise required to produce required growth, revenue, and market share penetration.
Rapid delivery of enterprise-wide core administration system using modern architecture, which provided rapid ROI, scalability, and consumer engagement.
• Applied enterprise-wide core administration
• Accelerated delivery of the organization's core system using a componentized delivery approach
• Initiated application hosting and support
• Augmented staff by providing hosting and technical support for the Javelina® product
• Delivered Javelina®-designed consumer engagement portals
• Supported real-time integration of consumer-driven functions such as enrollment and claims status
• Provided start-up consulting and business-specific training
• Provided industry expertise to support start up and growth
• Provided application training to employees
Increased member acquisitions significantly through client operations
Improved client growth and retention through portal enablement
Improved human resource utilization