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Once your platform implementation is complete, what next?

 

We recognize that platforms and the teams using them need continuous support to ensure that day-to-day operations are successful. Our professional support services post "go live" stage ensures a seamless transition, offering clients ongoing support to help maximize operational efficiency and ROI.

 

The continuous investment in our product allows us to deliver two major software upgrades each calendar year. This provides our customers the advantage of new product features into our unified code base. Our technical and operations teams provide support both prior to and after the upgrades and are available to answer questions on a 24x7 basis.

 

We also understand that every client is unique. Our support is customized to offer a range of client-centric services that help clients achieve exceptional platform performance.

 

Tailored Support Services

24/7 Support

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24/7 Support

  • Dedicated online and telephone support for production clients
  • Online Help tools for Javelina and HEALTHpac updated as a part of each product application release.

User Group Activities

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User Group Activities

  • Ongoing information sharing and networking available through a highly supported and engaging user group community—members share industry knowledge and experience
  • Javelina™ users: Quarterly “All Client” calls and annual forums.The Javelina Executive Council works directly with Javelina leaders in assessing strategy and investment priority.
  • HEALTHpac users: Communicate and share information through www.eciusers.org

Training

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Training

  • Educational webinars provided to all clients post major releases to highlight functional components.
  • Customized training services available to clients at any time post implementation.
  • Long-term consultation available to assist clients in best practices and new enhancements/upgrades.
  • Our Technical Staff helps clients manage the system, servers, supporting applications, etc. to ensure efficiency and expertise.