Supporting the Javelina® Lifecycle
Our modern and scalable payer platform, Javelina®, incorporates 20+ solution components into the broadest enterprise payer platform in the industry. Javelina® is designed for end-user configurability rather than requiring expensive IT professionals to customize the solution. Javelina® Professional Services enables you to quickly and efficiently implement the platform while continuing to optimize the platform for your future business needs.
Javelina® Professional Services includes training, project management, data conversion, consultation, testing expertise, and client readiness to ensure a smooth transition to the new system. We provide configuration support to augment your own staff for plan building, logic, and configuration readiness. Our proven processes and tools allow for the fastest implementations in the industry thus allowing your staff to get back to your business of helping customers.Javelina® services need not cease when your implementation project concludes. Our Business Process Outsourcing (BPO) services cover all steady state operations, from claims processing through business process outsourcing, to reviews of system utilization, as well as ongoing training and consultation. We also provide back-office support for claims operations, Electronic Data Interchange (EDI), and IT services.
We have been successfully helping healthcare payers to modernize their technologies for over thirty years. Our team of seasoned professionals consists of subject matter experts with industry knowledge and deep product expertise. Additionally, the innovative Mphasis Front2Back™(F2B) approach helps you to transform your business operations using digital technologies while keeping your customers at the heart of it. Our commitment to Javelina®, product expertise, depth of knowledge, and technical expertise help customers to navigate and maximize all stages of operations. Our customers benefit from being able to leverage the advanced functionalities of Javelina® in the most cost-effective way.
Our Six Stages of System Implementation
Successful implementation begins with collection of information on:
(a) Ancillary systems
(b) Current client workflows
(c) Existing and historical data topologies
(d) Identification of desired operational capabilities.
These metrics are carefully compared to planned requirements (conversion design needs) and systematically mapped within the project scope.
We provide data transformation tools and techniques to help clients migrate meaningful data to our open database architecture. Using weighted methods of data integrity testing and valuation measurement, our professional services will help your organization modernize core platform systems, and strengthen the reliability and usefulness of collected historical information.
We provide extensive training during implementation as well as year-round. Comprehensive education and training is available online, onsite or through classroom settings to help users gain the knowledge they need to become proficient and productive within the diverse areas of their responsibilities. We ensure that clients stay on top of all industry and software development and when enhancements are needed, we provide the necessary training.
We thoroughly test each stage of system implementation and data conversion to ensure smooth transition to the new system. Clients can test configuration models through simulation with a dedicated client-testing environment that is within the system (e.g. historically converted data without contamination or disruption of production workflows and platforms.) Once testing is complete, configuration parameters and cleansed data is uploaded for live operation.
Back Office Support—For Overflow or Steady State
Overnight IT Support
New Business Launches